can someone please help or clarify my concern? I purchased USDT via P2P on Thursday, but up to now, the seller says they haven’t received the payment. I checked my bank transactions and there has been no bounce back of my payment. At the time of the transaction, I was advised it may take 24–72 hours for the payment to be received. Today marks 72 hours, but the seller is still claiming they haven’t received the payment.
Here’s the PayID I used: [email protected].
Open a dispute immediately and do not cancel the order.
Keep everything inside the platform chat and upload clear proof of payment: bank receipt, transaction ID/reference number, amount, date/time, sender account, and the PayID/account you paid.
If your bank shows the payment as completed and there was no bounce-back, ask the platform support/arbitration team to review it. The seller should also provide proof from their side if they claim it was not received.
Do not send any extra payment and do not continue outside the platform.